FAQ

What is KOUKLA Exotic Lip Butter?
KOUKLA is a Greek-inspired luxury lip butter formulated to deeply nourish the lips while delivering a luminous, high-gloss finish.

Are your lip butters suitable for sensitive lips?
Yes. Our formula is crafted with nourishing ingredients such as Camellia Oil, Argan Oil, Shea Butter Oil, and Vitamin E. However, as everyone’s skin is unique, we recommend reviewing the full ingredient list and performing a patch test prior to use, especially if you have known sensitivities or allergies.

Do you offer bulk or specialty orders?
Yes. We offer specialty and bulk orders for gifting and custom requests. Please visit our Special Orders page to submit an inquiry.

Where do you ship?
We currently ship within the United States. Shipping details are available at checkout.

How long does shipping take?
Orders are typically processed within 3–5 business days. Delivery times vary by location and carrier, and are not guaranteed.

Can I return or exchange my order?
Due to the nature of cosmetic products, all sales are final. Please review our Return Policy.

What if my package is lost or marked as delivered but I didn’t receive it?
Once an order is shipped, KOUKLA is not responsible for lost, stolen, or delayed packages. If your tracking shows “delivered” but you did not receive your order, we recommend contacting the carrier directly. We are happy to assist with providing tracking information.

Can I change my shipping address after placing an order?
Please ensure all shipping details are correct at checkout. KOUKLA is not responsible for orders shipped to incorrectly entered addresses.

How can I contact customer support?
For questions or concerns, please contact us at info@shopkoukla.com. We aim to respond within 3-5 business days.