Refund policy

Thank you for shopping with KOUKLA. We take pride in the quality and care behind every product we create.

Due to the nature of cosmetic and lip products, all sales are final. For hygiene and safety reasons, we do not accept returns, exchanges, or refunds once an order has been placed.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at info@shopkoukla.com with your order number and clear photos of the issue. Our team will review your request and provide a replacement if applicable.

Shipping fees are non-refundable. KOUKLA is not responsible for lost, stolen, or delayed packages once an order has been marked as delivered by the carrier.

We appreciate your understanding and support as we continue to bring luxury, Greek-inspired beauty to your routine.